Customer Service Representative
Are you tired of working a dead-end job and looking for an opportunity to grow with a company? Join All U Need Pest Control, one of the fastest-growing companies in Florida! We’ve doubled in size each of the last five years and were recognized as the fastest growing Pest Control company in the country by INC. Magazine, making the INC. 5000 list. We are currently seeking motivated individuals to join our team as Customer Service Representatives.
About Us
At All U Need Pest Control, we believe in providing exceptional service while fostering a positive work environment. As a locally owned business, we treat our employees like family and offer extensive growth opportunities within the company. With almost 20 years of trusted experience in the industry, we pride ourselves on being customer-focused and delivering top-quality service.
The Role
As a Customer Service Representative, you will be responsible for ensuring customer satisfaction by handling inbound calls from current customers. This is not a telemarketing position; instead, you will assist customers with scheduling appointments, setting up new services, managing invoices and receivables, and addressing any inquiries they may have.
What We Offer
- Competitive compensation: Earn anywhere from $45,000-$55,000 annually
- Hourly pay plus monthly bonus
- Guaranteed 40 hours per week with overtime paid at 1.5x
- Paid vacation and holidays
- Comprehensive training program
- Weekends off – no weekend work required!
- Company match 401(k)
- Health, dental, and vision insurance coverage
Responsibilities
As a Customer Service Representative at All U Need Pest Control your duties will include:
1. Customer Communication: Answering phone calls, emails, and inquiries from customers. Providing information on pest control services, pricing, and scheduling.
2. Appointment Scheduling: Coordinating and scheduling pest control appointments based on customer preferences. Ensuring efficient routing for technicians to maximize productivity.
3. Customer Education: Educating customers on pest control processes, preventive measures, and post-treatment guidelines. Addressing customer questions and concerns regarding pest issues.
4. Service Coordination: Liaising with field technicians to ensure timely and accurate service delivery. Communicating specific customer requirements to the pest control team.
5. Record Keeping: Maintaining detailed and accurate records of customer interactions, appointments, and service history. Updating customer information in the database.
6. Issue Resolution: Resolving customer complaints or concerns in a professional and timely manner. Collaborating with other departments to address complex issues.
7. Billing and Payments: Managing billing inquiries, providing invoices, and processing payments. Coordinating with the finance department to ensure accurate billing.
8. Follow-up: Following up with customers post-service to ensure satisfaction. Conducting routine check-ins for ongoing service contracts.
9. Sales Support: Assisting with upselling or cross-selling additional pest control services. Providing information on promotions, discounts, and service packages.
10. Documentation: Creating and maintaining documentation related to customer service processes. Generating reports on customer feedback and service performance.
11. Compliance: Ensuring compliance with industry regulations
and company policies. Keeping up-to-date with changes in pest control regulations.
12. Team Collaboration: Collaborating with other Customer Service Representatives
and team members. Participating in training sessions to stay informed about the latest pest control techniques.
Qualifications
- Positive upbeat attitude
- Hunger for success
- Desire to grow within the company
- Excellent communication skills
- Strong problem-solving abilities
If you are interested in joining one of Southwest Florida’s fastest-growing companies, please attach your resume along with your work history when calling our office. We look forward to hearing from you and welcoming you to the All U Need Pest Control family!
All U Need Pest Control Inc is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at All U Need Pest Control Inc are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We encourage applicants from all backgrounds to apply and will consider qualified candidates regardless of criminal histories, consistent with legal requirements. All U Need Pest Control Inc complies with all applicable federal, state, and local laws governing nondiscrimination in employment.
Job Application
Are you interested in joining the All “U” Need Pest Control team?
Fill out the application below and we will get in touch with you!
